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General Admission
NO UPGRADE CHARGE
3 Course Feast & Amazing Show
(Note: You May Be Seated with Other Guests)
SOURCE OF TRUTH
Tickets.com Data
Loaded Replicator snapshot. Source-controlled values are read-only in Ticketing 2.
REPLICATOR • READ ONLY
One-way connection: Ticketing 2 may read the vendor-owned Replicator but can never create, update, or delete anything there. Tickets.com supplies performances, dates, prices, ticket types, guest rules and inventory. DDA controls only presentation, private drafts, grouping and final website visibility.
WHAT COMES FROM TICKETS.COM
Read-Only Source
Shows and performance records below come from the loaded Replicator snapshot. Live checkout still requires Tickets.com API access.
Shows / Events
Event identity and source status.
Event identity and source status.
Performances
Dates, showtimes, on-sale / off-sale status.
Dates, showtimes, on-sale / off-sale status.
Ticket Types + Pricing
Adult, child, infant, tiers, fees and configured prices.
Adult, child, infant, tiers, fees and configured prices.
Vouchers / Timeshare / Partners
The real programs and rules already configured in Tickets.com.
The real programs and rules already configured in Tickets.com.
Payment / Tender Types
The actual payment choices and tender rules configured in ProVenue.
The actual payment choices and tender rules configured in ProVenue.
Seating / Inventory / Availability
What is sellable and what remains for each performance.
What is sellable and what remains for each performance.
Reservations / Orders
Existing order and reservation information available to the read-only feed.
Existing order and reservation information available to the read-only feed.
Offers / Promotions
Any source-controlled offers that ProVenue exposes to us.
Any source-controlled offers that ProVenue exposes to us.
LOADED SOURCE
Tickets.com Shows
Every show group in the loaded snapshot appears here, including future and off-sale performances. Publication for customers is controlled separately.
OWNER SETTINGS
Connection & Launch Checklist
UAT / SANDBOX · Production is separate.
Use the working code and DDA settings again. Configure each environment’s own credentials and services. Connected items show specific evidence; unverified features stay on the list until tested.
Connect production without repeating the debugging
- Use the matching tested Code.gs and Index files in the separate production app.
- Carry over DDA branding, shows and table rules. Keep test carts, test patrons, UAT credentials and payment data out of production.
- Configure production ProVenue credentials, API host and permissions, plus separate Cloud Run services and payment configuration.
- Reuse staff Firebase accounts where appropriate; verify the production verifier, staff links and authorized app domain.
- Check production read access, schedules, prices, charges, inventory and the existing attendance snapshot.
- Connect production receipt email/text services with duplicate-send protection; verify the sender and consent.
- Review verified UAT results and production access, payment configuration and compliance before enabling live transactions.
This panel does not switch environments, enable checkout or send customer messages.
TICKETING 2 — OUR SANDBOX
DDA display editor: READY • Tickets.com snapshot: READ ONLY • Tickets.com transactions: OFF • Real checkout: OFF
DDA display editor: READY • Tickets.com snapshot: READ ONLY • Tickets.com transactions: OFF • Real checkout: OFF
TICKETING SYSTEM
Tickets.com skin ↔ DDA ticketing
Tickets.com skin is selected. DDA checkout is closed.
Tickets.com owns schedules, ticket prices, sales, and reservations now. DDA controls photos and wording. The DDA side will become available after the API connection and separate payment, reservation, and inventory cutover are verified.
MANAGE SHOWS
Shows & Pricing
Choose a show to edit its image, wording, group rates, and future DDA ticket prices. DDA-owned shows also have editable performances.
TICKETING 2 • ISOLATED TEST
Shows, Performances & PricesChoose a show below, then edit details, dates, or pricesOpen
Now: Add or change shows, showtimes, and ticket prices in Tickets.com, then refresh them here. Edit photos, logos, descriptions, and customer wording in DDA. DDA-owned shows and prices are visible below for a future cutover.
General editing is below for the whole ticketing page. For one show, choose Settings (wording, buttons, badges, photos) or Show Pricing (DDA prices and default group rates). Choose Performances for dates and showtimes; availability is calculated for each performance from bookings and holds. In Groups → Book Group, you can change the rate for one group and set comps, tax status, and gratuity.
YOUR SHOWS
Manage Each Show
Settings and pricing belong to the show. Dates and times belong to each performance; availability is calculated separately for each one. New DDA shows start hidden until you choose to show them.
Add or Refresh Tickets.com ShowsOpen when a linked show changesOpen
LOADED TICKETS.COM SHOWS
Set Up a Display Card
Refresh checks names, dates, times, prices, and sale status for performances already loaded. It also runs automatically every 15 minutes after the first refresh. New event IDs still need their first import. Set up a card to edit the DDA presentation; it does not create a Tickets.com performance.
General Editing — Applies to All ShowsLogo, page title, page subtitle, and shared customer wordingOpen
WEBSITE BRANDING
Ticketing Header
DISPLAY SETTINGS
Customer Page
Show progress stepsUses the editable step labels from Google.
Auto-fit show cardsCard grid changes automatically with show count.
Run datesSchedule dates when available; override field when needed.
Guest Rules & Customer WordingAges, infant seat rule, accessible seating, multiple-table messageOpen
GUEST EXPERIENCE
Guest Ages & Infant Seat Rule
These rules come from Tickets.com through Replicator. To change them, update Tickets.com—never the app code.
Accessible / No-Stairs Seating
All of this customer wording is editable. When checked by the guest, the seating map enforces Accessible tables only.
Multiple-Table Notice
This appears at the top of Choose Your Table when the party requires more than one table. Use {PARTY} where you want the guest count inserted automatically.
Tickets.com Offers, Vouchers & Partner ProgramsRead-only source data in the final connectionOpen
SOURCE-CONTROLLED
Offers / Vouchers / Timeshare
Do not rebuild these here. Ticketing 2 should receive the programs and rules already configured in Tickets.com / ProVenue.
Expected from Tickets.com: voucher / partner program identity, eligibility, ticket benefit or rate, usage/redemption rules, applicable performances, and any other fields ProVenue exposes. Until the feed exists, Ticketing 2 should not pretend these DEV placeholders are authoritative.
RewardsRewards earned when bookingOpen
Loyalty Rewards
Loyalty Rewards
Qualifying paid reservations count as soon as they are booked, once per performance. Cancelling removes that count. Box Office can apply it, and customers can enter their matching full name and email to use it at checkout.
Loading rewards settings…
Counts qualifying, fully paid reservations immediately, once per performance per email. Several tickets for the same performance still count as one. Cancelling removes that count; a partial refund keeps it while paid tickets remain. Eligible Tickets.com transfers count because they were paid there. Fully refunded, complimentary and group bookings do not qualify.
Passes, Packages & VouchersCreate pass programs or issue numbered vouchersOpen
Open this section to load programs.
Promo CodesTickets.com source now; DDA editor after cutoverOpen
PROMO CODES
Promo Codes
Tickets.com codes will appear here after their API supplies verified code and discount rules. DDA code creation stays disabled while Tickets.com controls sales.
Active promo codes
DDA Price PresentationHow source-controlled prices/fees are presented to the guestOpen
PRICING DISPLAY
Customer Price & Fee Display
The prominent customer price includes required fees. Tax stays separate.
Save / Google StatusProof that setup changes persistedOpen
SANDBOX STATUS
Ticketing 2 DEV
DDA display changes save only to our Ticketing 2 DEV backend. Source-controlled ticketing facts will come from Tickets.com later. Nothing on this page writes to Tickets.com.
DDA MASTER / TICKETING 2
Tables & Seating
One master room layout, plus safe one-performance overrides. DEV only.
TICKETING 2 • ISOLATED TEST
WHAT ARE YOU CHANGING?
Choose the Safe Scope
Permanent changes affect the master room. Performance changes affect only the selected showtime.
Permanent Seating Setup changes the master layout used by future performances. Nothing saves until you click Save Seating Changes.
ROOM MAP
Permanent Seating Setup
Click a table to edit it. The customer table-selection rules continue to use this same table data.
Stage
Green GeneralBurgundy PremiumGray Inactive / BlockedGold outline This-performance override
BACKEND STATUS
Shared Seating Data
Permanent seating is stored in Tables. One-performance changes are stored in Table Overrides using the exact PerformanceID. Ticketing reads both. Kitchen and Check-In remain untouched during DEV. Ticketing can read/copy Check-In history, but this build has no write path into either live app.
STAFF / TICKETING 2
Box Office
Search an existing guest first, or create a new reservation. Search results stay above the performance list so the answer is always close to the search.
TICKETING 2 • ISOLATED TEST
Attendance refreshes automatically
GUEST SEARCH
Search Guest
Search by customer full name, last name or confirmation number. Select the matching customer and performance to open their reservation.
Ready to search.
MATCHES
Reservations
Search for a guest to begin.
Past Guest History
Past-show matches will appear here too.
Choose a reservation. Box Office can change guest details, move the reservation, adjust price/comp, and override seating for this reservation without changing permanent online rules.
RESERVATION
Reservation
Reservation Actions
Open the saved receipt or choose what needs to change for this reservation.
A price change may show a refund due, but it does not send money back or issue a credit.
Ticket Prices
Normal reservation breakdown. Price-changing tools stay closed unless staff deliberately chooses an override.
Whole Order Discount (override)
Use this only when the manager wants one adjustment off the entire reservation instead of changing individual tickets.
No whole-order discount.
Payment
Paid in Full
DEV only. This records the payment state here; it does not charge or refund a real card yet.
Table / Seat Override
Assign the guest exactly where Box Office wants. “Open remaining seats” reopens the physically unused seats at that table online for this performance only. Temporary capacity can be raised here without changing the permanent table.
Why are you overriding it?
Required. This becomes part of the permanent staff audit trail with the old value, new value, staff member, and time.
SHOWS & ATTENDANCE
All Performances
Click any performance to see its attendance and reservations. Tickets.com attendance and groups load read-only from Replicator.
Loading shows…
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